FREQUENTLY ASKED QUESTIONS

FAQs

When should I make my spa reservations?

To ensure you secure the date/time you desire, a reservation is highly recommended. 2-week advance booking suggested. Holidays/Weekends fill up fast.

What if I arrive late to my appointment?

Arriving late will simply limit the time for your treatment, thus lessening the effectiveness and your pleasure. You will still be charged full fee for the appointment.

Will I be able to purchase the products that are used in my treatments?

We carry a full array of professional spa products so you can duplicate the benefits at home. We also ship direct if you should wish to re-order upon returning home.

What is the Cancellation Policy?

Twenty-four hour (24) notification is required for all cancelled or changed spa services/appointments to avoid 50% cancellation fee. Missed appointments will be charged 100% of service fee.

What if I have some physical ailment, disability or allergies?

Please notify the spa receptionist at the time you are making your appointments and your therapist at the beginning of your treatment. You will be informed if treatments are not recommended.

Can I choose to have a male or female therapist?

If you have a gender preference, please advise the spa receptionist at the time of making your appointment.

Spa Products Bowl

Why is Massage
Therapy
Important?

Massage helps the natural ability of the body to heal itself. It relaxes tired muscles, improves circulation and relieves tension and stress. The benefits of weekly massage include feeling revitalized, relaxed and calm. It also boosts energy levels and creates a general sense of well-being, peace, and balance.

TESTIMONIALS

What They Say

Positive: Professionalism

"The experience was amazing. Very gentle hands and the rub really relaxed me. The equipment was useful and made the whole thing seamless as well. I recommend any day, any time. The new place to take care of your body is luscious beauty spa."

- Gloria O.
Positive: Cleanliness & Ambiance

"Stepping into Joicy's Haven feels like entering a different world. The aromatherapy and calm music instantly set the mood. I tried the Deep Tissue massage and it was exactly what I needed after a stressful week. Highly recommended!"

- Prestige O.
Positive: Quality Service

"I booked a couple's session for my anniversary and it was perfect. The staff were attentive without being intrusive, and the tea service afterwards was a lovely touch. We will definitely be coming back for the monthly package."

- Michael & Tolu
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Relaxing Day at the Spa

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